Hospitality
A resort and spa
Bookings and guest conversations are gathered in one window — the front desk and the team see everything at once.
All channels
guest messages in a shared inbox
A shift board
open tasks visible to the team
No notes
bookings are tasks with reminders
Challenge
Guests messaged across several messengers, bookings were kept in notes. Some requests got lost, and within a shift it was hard to tell which tasks were open.
Solution
We connected guest channels in WorkSpace, moved bookings into dated tasks and brought the shift’s work onto one board.
«The team stopped keeping everything in their heads and in notes. In WorkSpace you can see who owns what and what is still open.»
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