Integrations

Connect your channels and services in minutes

Every integration is set up right inside WorkSpace — under Admin -> Integrations or from the extensions store. No developer, no code.

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Telegram WhatsApp Business Instagram DM Email channel Website chat Google Calendar AI assistant

How it works

Customer channels and external services connect in one place — in Chats → Channels or in the built-in store. Telegram, email, the website chat and Google Calendar are free and switch on right away. WhatsApp, Instagram Direct and AI are separate integrations — also a couple of minutes each.

Free

Incoming Telegram messages land in the shared WorkSpace inbox, replies go back to Telegram. Runs on long-polling — no public webhook needed.

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Setup

1
In Telegram, open @BotFather and create a bot with /newbot — you will get a token.
2
In WorkSpace, open Admin -> Integrations -> Telegram and paste the bot token.
3
Done — client conversations appear in your workspace chats.

Subscription

WhatsApp Business

A full customer chat in WhatsApp via Green API: QR login, conversation history, voice notes, images and documents. Need Meta’s official channel? It is there too: WhatsApp Business API for a 500 KGS/mo slot.

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Setup

1
Sign up at Green API and create an instance — you will get an Instance ID and API token.
2
In WorkSpace, open Store -> WhatsApp Business and paste the Instance ID and token.
3
Scan the QR code with your phone — the channel is connected, messages flow into the shared inbox.

Subscription

Instagram DM

Direct messages from Instagram land in the shared WorkSpace inbox — your reply goes straight back to Instagram. Supports text, reactions, media, and replies to comments on posts and reels.

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Setup

1
Connect your Instagram business account to a Facebook Page — Meta requires it to expose the Direct API.
2
In WorkSpace open App Store -> Instagram DM and sign in via Facebook Login for business.
3
Done — Direct conversations and comments under your posts appear inside the workspace chat list.

Free

Email channel

Client emails turn into chats: messages from one address group into one conversation, the subject shows as meta on each message.

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Setup

1
Prepare a work mailbox — SMTP/IMAP access or an inbound webhook (Mailgun, Postmark).
2
In WorkSpace, open Admin -> Integrations -> Email and enter the mailbox details.
3
Emails arrive in the inbox as chats; signature and auto-reply are configured there too.

Free

Website chat

A live chat widget for your website: a visitor writes and the message lands in the same inbox as WhatsApp and Telegram. AI answers on its own, and the operator sees which page the person is on and where they came from. One website is free on every plan, including Free.

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Setup

1
In WorkSpace open Chats → Channels and add the “Website chat” channel.
2
Copy the one-line snippet and paste it into your site — the chat bubble appears right away.
3
Set the colour, greeting, working hours and invitations — then reply from the shared inbox.

Free

Google Calendar

Tasks with a due date automatically show up as events in your Google Calendar. Move the date and the event updates, delete the task and the event is removed.

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Setup

1
In WorkSpace, open Admin -> Integrations -> Google Calendar and click Connect with Google.
2
Sign in to your Google account and grant calendar access.
3
Tasks with deadlines sync automatically; the Sync now button catches up existing ones.

Subscription

AI assistant

Multi-provider AI: Claude or OpenAI. Helps your operator reply to clients and draws on a knowledge base about your company.

Open integration page

Setup

1
Pick a provider (Anthropic Claude or OpenAI) and get an API key from them.
2
In WorkSpace, open Admin -> Integrations -> AI and paste the key.
3
Fill in the company knowledge base — and the AI starts suggesting replies right in the chats.

Ready to connect your channels?

Create a Free workspace — Telegram, Email and Google Calendar are available right away. Add WhatsApp and AI when you need them.

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