WorkSpace by PROlab Agency

Product

Five modules, one workspace, one customer history

Chat, CRM and tasks are free in Basic. AI and advanced features are separate subscriptions you switch on when your team grows.

Module · Chat

Multi-channel customer inbox

Telegram and email are free in Basic. WhatsApp Business, Instagram and VK are separate subscriptions you switch on when needed.

  • One inbox for every channel

    Telegram, WhatsApp, Instagram and email in one window with unified search.

  • Connected to CRM and tasks

    Open a message inside the deal card or convert it into a task in a single click.

  • Assignments and priorities (PRO+)

    Each request is assigned to a manager with visible SLA, first-response time and load.

  • AI reply and summary (PRO+)

    Claude or ChatGPT suggests a reply draft and summarises long threads.

Module · CRM

Pipelines, deals and automation

Funnels → stages → deals. Manual flow in Basic, triggers + automation + integrations in PRO+.

  • Multiple parallel pipelines

    Sales, upsells, retention — each as its own pipeline with its own stages.

  • Deal card = full history

    Chat threads, tasks, notes and files all attached to the same card.

  • Triggers and automation (PRO+)

    A deal moves stage — a task is created, an email is sent, a checklist is opened.

  • Reports and forecast

    Stage conversion, average ticket, close forecast and manager load.

Module · Tasks

Kanban, list, calendar, timeline

Team projects and tasks in four views. AI assignee recommendation is a separate subscription.

  • Four views, one task

    Kanban board, list, calendar and timeline — switch without reconfiguring filters.

  • Linked to deals and chat

    Tasks are created from messages and tied to deals, with full context visible.

  • AI assignee (add-on)

    AI suggests who to assign a task to, based on workload and history.

  • Subtasks, deadlines, checklists

    Every task is a mini-project: subtasks, files, deadlines, mentions and reactions.

Module · AI

Multi-provider AI assistant

Pick the provider you want as a separate subscription: Claude, ChatGPT or YandexGPT. Each with its own API key and quota.

  • Choose your provider

    Claude · OpenAI · YandexGPT. Connect more than one and switch per task.

  • Knowledge base

    Upload docs and instructions — AI answers in the team's voice and using your facts.

  • WorkSpace-wide system prompt

    Tone, constraints and rules are set once for the whole team.

  • Embedded inside modules

    AI works directly in chat, in the deal card and in the task — no separate ChatGPT tab.

Module · Admin

Roles, billing, integration store

Manage the workspace, your team and integration subscriptions — all in one place.

  • Roles and permissions

    Super_admin → admin → manager → employee → client. Granular access per module.

  • Integration store

    WhatsApp, AI, Zapier, Instagram, VK — installable in one click with a separate subscription.

  • Billing and invoices

    One invoice for the main plan and all integrations. Turn off what you don't need.

  • Analytics and audit

    Member activity, channel load and a log of critical actions.

Start with Basic — free up to 5 people

No credit card, no commitment. Add paid integrations later when you know what your team actually needs.

Get access

Tell us about your team — onboard in a day

Fill out the form and we'll get back within the working day: walk you through a tailored demo, help you pick only the integrations you actually need, and migrate your data.

  • Reply within 4 business hours
  • Demo on your case — no canned scripts
  • We'll help you pick only the integrations you need

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