WorkSpace by PROlab

Product

Seven modules, one workspace, one customer history

Chat, CRM and tasks — all in one workspace. The AI assistant and AI sales agent come as separate subscriptions from the app store as your team grows.

Module · Chat

Multi-channel customer inbox

Telegram and email — on every plan. WhatsApp Business, Instagram and VK — paid add-on on Standard, included on PRO.

  • One inbox for every channel

    Telegram, WhatsApp, Instagram and email in one window with unified search.

  • Connected to CRM and tasks

    Open a message inside the deal card or convert it into a task in a single click.

  • Assignments and priorities (PRO+)

    Each request is assigned to a manager with visible SLA, first-response time and load.

  • AI reply and summary (PRO+)

    Claude or ChatGPT suggests a reply draft and summarises long threads.

Module · CRM

Pipelines, deals and automation

Funnels → stages → deals. Manual flow on Free/Standard, automation and triggers on PRO/PRO+.

  • Multiple parallel pipelines

    Sales, upsells, retention — each as its own pipeline with its own stages.

  • Deal card = full history

    Chat threads, tasks, notes and files all attached to the same card.

  • Triggers and automation (PRO+)

    A deal moves stage — a task is created, an email is sent, a checklist is opened.

  • Reports and forecast

    Stage conversion, average ticket, close forecast and manager load.

Module · Tasks

Kanban, list, calendar, timeline

Team projects and tasks in four views. AI assignee recommendation is a separate subscription.

  • Four views, one task

    Kanban board, list, calendar and timeline — switch without reconfiguring filters.

  • Linked to deals and chat

    Tasks are created from messages and tied to deals, with full context visible.

  • AI assignee (add-on)

    AI suggests who to assign a task to, based on workload and history.

  • Subtasks, deadlines, checklists

    Every task is a mini-project: subtasks, files, deadlines, mentions and reactions.

Module · App Store

50+ modules and integrations — installed in one click

A single catalogue of extensions: AI providers, messengers, banks, BI dashboards, lead bots, voice replies. Switch on what you need, pay nothing for what you don't.

  • Programs and extensions

    Programs are large modules; extensions are sharper features inside existing modules. Switch on what you need from the in-app store.

  • Integrations

    Telegram, WhatsApp, Instagram, Email, Google Calendar, JetKir, MBank — installed like ordinary apps.

  • Subscription billing

    One invoice for the main plan and every extension. Turn off what you don't use, anytime.

  • Roles and access

    Granular roles: super_admin → admin → manager → employee → client. Per-module access can be set per member.

Module · AI

Multi-provider AI: Claude, ChatGPT, YandexGPT

AI sits inside every module: replies in chats, suggests the next step on a deal, drafts a task. Pick the provider you want as a separate subscription, with your own API key.

  • Choose your provider

    Claude · ChatGPT · YandexGPT. Connect more than one and switch per task.

  • Workspace knowledge base

    Upload docs and business descriptions — AI replies in the team voice using your facts.

  • System prompt and tone

    Tone, constraints and rules are set once for the whole workspace — AI doesn't wander off-brand.

  • AI workspace onboarding

    A 5-minute wizard interviews you about the business and assembles your CRM pipeline, knowledge base and channels.

Module · AI sales agent

An autonomous seller in every workspace

A Pro+ extension: AI runs the conversation with the customer, qualifies the lead and moves the deal through your pipeline. Escalates to a human when one is needed.

  • Autonomous conversation

    Takes initiative: asks clarifying questions, handles objections, keeps full context of the chat.

  • Lead qualification

    Checks budget, timeline, decision maker — and fills the right fields on the CRM deal card.

  • Escalation to a manager

    On complex questions, churn risk or unusual requests — hands the chat over to a human salesperson.

  • Control from Telegram

    Admins give the agent commands and tweak the knowledge base from Telegram, no admin panel needed.

Module · Automation scenarios

A registry of automation rules

Triggers → conditions → actions. No code: assign an owner, send a message, create a task, move a deal stage. All rules in one place.

  • Deal → task

    A deal moves to a stage — a task is created with the right deadline and assignee.

  • Chat → CRM

    First message from a new customer — a profile card and a deal in the default pipeline are created automatically.

  • Escalation

    A deal stalls for more than N days — notify the manager, reassign or move it to a «risk» stage.

  • Notifications

    Any event can be turned into an email or Telegram notification for team members or the customer.

Start with Free — $0 up to 3 people

No credit card, no commitment. Add paid integrations later when you know what your team actually needs.

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