Comparison
The Pipedrive alternative — CRM with customer chat inside
Pipedrive is just CRM. WorkSpace is CRM plus a customer chat (Telegram, WhatsApp, Instagram, email) and team tasks. Deal and conversation never drift apart.
Basic — free up to 5 people · One-day data migration
What's inside
WorkSpace vs Pipedrive — feature by feature
Pipedrive is good as a CRM. WorkSpace is CRM + chat + tasks in one product.
| Capability | WorkSpace | Pipedrive |
|---|---|---|
| Multi-channel customer chat | Multi-channel: Telegram, WhatsApp, Instagram, email — inside the deal card | Through add-ons and external integrations |
| CRM with pipelines | Pipelines and deals, automation in Premium | Main strength |
| Tasks and projects | Team tasks, projects, Kanban — built-in | Basic tasks inside deals |
| AI assistant | AI: next-step suggestions for deals, replies in chat | Pipedrive AI as part of paid plans |
| Integrations | Chat channels and AI — separate subscriptions in the store | Marketplace, many via separate subscriptions |
| Free tier | Basic free up to 5 | 14-day trial, no free tier |
| Cost for a team of 5 | $0 on Basic | From $14 / seat · month |
Why people switch
Three reasons to move from Pipedrive to WorkSpace
- 01
Customer chat sits next to the deal
WhatsApp and Telegram threads open right inside the deal card. Managers don't lose context or reply in the wrong tab.
- 02
CRM + tasks = one team
When a deal moves to the contract stage, a task is automatically assigned to legal. Triggers + assignments live in one product.
- 03
Start for free
Pipedrive has no free tier. WorkSpace Basic is $0 up to 5 people, so you can test the product without a credit card.
Migration FAQ
Common questions
How do we migrate pipelines and deals from Pipedrive?
Pipedrive exposes deals, contacts and activities via API and CSV. We import them into WorkSpace — your pipeline structure is preserved.
What about call recordings and email history?
Emails and deal history move over. Call recordings — we discuss case-by-case depending on your telephony.
How much will we save?
A team of 5 on Pipedrive Advanced ($34 × 5 = $170/mo) → $0 on WorkSpace Basic. Plus WhatsApp and AI are separate subscriptions you only add if you need them.
Get access
Tell us about your team — onboard in a day
Fill out the form and we'll get back within the working day: walk you through a tailored demo, help you pick only the integrations you actually need, and migrate your data.
- Reply within 4 business hours
- Demo on your case — no canned scripts
- We'll help you pick only the integrations you need