Integration
Email channel
Client emails turn into chats: messages from one address group into one conversation, the subject shows as meta on each message.
What you get
Client emails turn into chats — faster and easier to reply.
All correspondence from one address gathers into a single thread.
Signature and auto-reply are configured right inside WorkSpace.
Setup
How to connect Email channel
- 1
Prepare a work mailbox — SMTP/IMAP access or an inbound webhook (Mailgun, Postmark).
- 2
In WorkSpace, open Admin -> Integrations -> Email and enter the mailbox details.
- 3
Emails arrive in the inbox as chats; signature and auto-reply are configured there too.
Frequently asked
Which mailboxes can I connect?+
Any work mailbox over SMTP/IMAP, plus inbound webhooks from Mailgun or Postmark.
Will emails from different clients get mixed up?+
No. Correspondence from one address gathers into one chat, and the subject shows as meta on each message.
Can I set up a signature and auto-reply?+
Yes, the signature and auto-reply are configured in the integration section inside WorkSpace.
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