Integration
Instagram DM
Direct messages from Instagram land in the shared WorkSpace inbox — your reply goes straight back to Instagram. Supports text, reactions, media, and replies to comments on posts and reels.
What you get
Direct messages and reactions sit in one inbox alongside your other channels.
Your team replies from WorkSpace, customers stay in the Instagram app they already use.
Conversation history and media attach to the customer card automatically.
Setup
How to connect Instagram DM
- 1
Connect your Instagram business account to a Facebook Page — Meta requires it to expose the Direct API.
- 2
In WorkSpace open App Store -> Instagram DM and sign in via Facebook Login for business.
- 3
Done — Direct conversations and comments under your posts appear inside the workspace chat list.
Frequently asked
Do I need an Instagram business account?+
Yes. Meta only exposes the Direct API for business accounts linked to a Facebook Page.
Can we reply to comments on posts and reels?+
Yes. Comments under posts and reels are pulled into the inbox and you reply from there.
How much does the Instagram integration cost?+
It is a paid integration by subscription. We agree on volume and price during setup.
Other integrations
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